Maison Abbeville respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and protect your information when you visit our website, contact us, book with one of our therapists, or use our online shop.
1. Who we are
Maison Abbeville is a French style parapharmacie, wellness space and treatment room based in Clapham, London.
Address:
Maison Abbeville
25 Abbeville Road
London
SW4 9LA
Email:
management@maisonabbeville.co.uk
Website:
https://maisonabbeville.co.uk
Online shop:
https://shop.maisonabbeville.co.uk
For the purposes of data protection law, Maison Abbeville is the data controller for the personal data we collect through this website and our general business activities.
2. What information we collect
We may collect and process the following types of personal information:
- Your name
- Your email address
- Your phone number
- Your postal address, if needed for orders or enquiries
- Information you provide when completing a contact form
- Information you provide when making an enquiry
- Order details if you purchase from our online shop
- Basic technical information such as IP address, browser type, device type and website usage data
- Any other information you choose to provide to us
If you contact or book directly with an independent therapist, they may collect their own personal data from you as part of their own practice. They are responsible for explaining how they use that information.
3. How we collect your information
We collect personal information when you:
- Fill in a contact form on our website
- Contact us by email, phone or social media
- Place an order through our online shop
- Book or enquire about a therapist or treatment
- Sign up to receive news, updates or marketing, if available
- Visit and use our website
Some information may also be collected automatically through cookies, analytics tools and embedded services.
4. How we use your information
We use your personal information to:
- Respond to your enquiries
- Provide customer support
- Process online shop orders
- Arrange or support bookings and treatment enquiries
- Manage our relationship with you
- Improve our website and services
- Send updates or marketing where you have agreed to receive them
- Keep records for business, legal and accounting purposes
- Protect our website from spam, fraud or misuse
5. Our lawful basis for using your information
We only use your personal data where we have a lawful reason to do so. This may include:
Consent – where you have clearly agreed to receive marketing or submit information through a form.
Contract – where we need your information to provide a service, process an order or respond to a booking request.
Legal obligation – where we need to keep records for tax, accounting or legal reasons.
Legitimate interests – where we use your information to run and improve our business, respond to enquiries, maintain our website, and protect our services.
6. Online shop and payments
Our online shop is operated through Shopify.
If you place an order through our shop, your information may be processed by Shopify and relevant payment providers so that your order can be completed. We do not store your full card payment details on our website.
Shopify and payment providers may have their own privacy policies explaining how they process your data.
7. Therapists and bookings
Maison Abbeville provides treatment room space for independent therapists.
If you book directly with a therapist, click a booking link, or provide information to a therapist, they may act as a separate data controller for the information they collect from you.
This means they are responsible for how they handle your personal data as part of their own professional practice.
8. Sharing your information
We do not sell your personal data.
We may share your information with trusted third parties where necessary, including:
- Website hosting providers
- Email and IT service providers
- Shopify and payment providers
- Delivery or fulfilment providers, where relevant
- Independent therapists, where you have made an enquiry or booking relating to them
- Professional advisers such as accountants or legal advisers
- Regulators or authorities where required by law
We only share personal data where necessary and where there is an appropriate reason to do so.
9. Cookies and analytics
Our website may use cookies and similar technologies to help the site work properly, improve user experience, analyse website traffic, and display embedded content such as social media feeds.
Cookies may be set by third-party services, including analytics tools, embedded Instagram feeds, review widgets or other website features.
You can usually manage cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
10. Marketing
We will only send you marketing emails if you have agreed to receive them or where we are otherwise allowed to do so by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
11. How long we keep your information
We only keep your personal data for as long as necessary.
How long we keep it depends on the type of information and why we collected it. For example:
- Enquiry information may be kept for a reasonable period so we can respond and manage follow-up communication.
- Order and accounting records may be kept for up to 6 years for tax and legal reasons.
- Marketing preferences may be kept until you unsubscribe or ask us to remove them.
12. How we protect your information
We take reasonable steps to protect your personal data from loss, misuse, unauthorised access or disclosure.
However, no website or online service can be completely secure, so we cannot guarantee absolute security.
13. Your rights
Under UK data protection law, you have rights over your personal data. These may include the right to:
- Ask for a copy of the personal data we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for your data to be transferred, where applicable
To exercise your rights, contact us at:
management@maisonabbeville.co.uk
We may need to confirm your identity before responding to your request.
14. Third-party links
Our website may contain links to third-party websites, including Shopify, booking platforms, social media platforms and therapist websites.
We are not responsible for the privacy practices or content of those third-party websites. You should read their privacy policies before providing personal information.
15. Children’s privacy
Our website is not intended for children and we do not knowingly collect personal data from children.
If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
16. Changes to this privacy policy
We may update this privacy policy from time to time.
The latest version will always be available on this page, with the date of the most recent update shown at the top.
17. Complaints
If you have any concerns about how we use your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk
Phone: 0303 123 1113